Frequently Asked Questions
Below are frequently asked questions, you may find the answer for yourself below.
Delivery is absolutely FREE for orders over $499! We do however charge for Standard and Express Delivery on all order below $499 depending on the location. Gratuity to our “men on ground” is not included, and always very much appreciated.
*Additional charges may apply if delivering outside of our coverage area. Please call us for details.
Since laws differ from country to country, we recommend you to contact your local FDA or DEA or customs office regarding the regulations and restrictions of your country. We are a professional mail order service sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high quality Herbal Incense, Herbal Potpourri and Code Black over the Internet.
We work with stealth and secure couriers like UPS or RoyalMail, as such we have a tracking utility does). Once you pay for your order, you would be provided a tracking number via email to be used on our tracking page to check the progress of your delivery.
If you want to shop here it’s necessary that you Sign up. After signing up an account will be created in our database and we´ll be able to check your status any time. Once the account is created you’ll have to log in, in order to be able to purchase anything you see available on our site.
We have different categories of strains and marijuana products; Herbal Incense, Herbal Potpourri, Code Black etc. While browsing through our online store, if you see any product of your choice, all you need to do is to click “Add to Cart” or “Product Details” which is just below your chosen product. This will give you a chance to know more about the product, it’s strength, it’s potency, effects etc. You will be able to choose if you need just one or more and which strain you also need. After making a brief choice, you can then add to Cart. At the Top right hand corner of your page, the amount will automatically add up.
When you are finished shopping, all you need to do is to go to the top right hand corner of Menu bar, and click on the cart, you will see the option of: View Cart or Checkout. If you need to view your order, then you click “View Cart” but if you want to check out and make your purchase, then click “Checkout”.
This will lead you to a Page where you will insert your shipping information, the duration of shipping you prefer, and also a secure payment gateway using 128-bit SSL encryption. Once you proceed to filling this information, click “Check Out”. At this point we shall receive your order and your payment shall be processed under a Secure Payment Gateway using 128-bit SSL Encryption. Therefore, making your payment safe and secured.
Please take care to fill in correct information or required data as it is very important, we won’t make reshipping if the package is sent to a wrong address. The status of order is unpaid and pending as you have not paid for it yet. If we receive and confirm your payment, we shall send a confirmation message to your email. If we didn’t receive your payment due to lack of funds or card being dishonored or any other problems, we shall call to inform you and give you an alternative means of payment.
If the order is too large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.
We take proper care to be able to bypass any tight security system and the packing of the products is done as discreet as possible, that’s why the success rate of arrival is great. In the case a package is seized we guarantee that we’ll reship it after we receive any seizure letter from customs.
We can ship anywhere in the World. You will receive your products in a 100% discreet package. Your Privacy and Safety is our major concern. We have also improved on various ways of making sure our shipping is 100% discreet by using properly sealed foils bags, DVD CD casings, reducing the size of the package to reduce suspicion, many more just to keep you 100% safe and secured.
Of course we do, we are responsible for every order you place. We guarantee a 100% safe delivery of the products you ordered. So if it doesn’t arrive within 5 days please notify us so we could either reship the parcel or check with our shippers. You have to let us know and we will reship it with no cost. We do not reship to the following locations: Australia, New Zeeland, Singapore, South Korea.
We take care a lot of our security system and the packing of the products is as discreet as possible, that is why the success rate of arrival is 100%. In the case a package is seized we will confirm with the customs and if true we shall immediately Reship your package to you with NO charge. If tracking says you got it and you say NO, we will not reship. Let’s keep good relations as this is in both our interests.
As long as your order is pending and your payment is not yet cleared, you can go back to your Account to edit your order or better still place the correct order or call our customer service to replace your order. We shall update your order, confirm your payment and prepare it for 100% Discreet shipping to your address.